Privacy Policy

Who We Are

Snow Hopes Limited is a company registered in England and Wales.

Company number: 16498728
Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU
Email: info@snowhopes.co.uk

Snow Hopes operates a ski and snowboard community and provides trip coordination and community services.

We are not a tour operator and do not sell or operate holidays.

We act as a data controller for the personal information we process for our own purposes.

Information We Collect

The information we collect depends on how you interact with Snow Hopes.

Community and Trip Coordination Information

We may collect:

Name
Email address
Telephone number
WhatsApp contact details
Communication preferences
Trip interests
Skiing or snowboarding ability
Group preferences
Emergency contact information where voluntarily provided

We use this information to:

Communicate with you
Coordinate community activities
Organise trip-related communications
Help create suitable group experiences

Information Received from Operators

Where you participate in a Snow Hopes-supported trip, the relevant Operator may share information with us to help coordinate the group. This may include:

Name
Contact details
Travel dates
Accommodation information
Room-sharing preferences
Booking status
Date of birth information
Dietary or allergy information where relevant

We use this information only for:

Group coordination
Communication
Community organisation
Assisting with trip logistics

Snow Hopes does not receive or hold your holiday payment information.

Snow Hopes does not store passport copies or passport numbers.

Your holiday contract remains directly with the Operator.

Dietary and Allergy Information

Some dietary or allergy information may reveal health information or religious dietary requirements.

Where we collect this information for catering or trip coordination purposes, we process it as special category data under UK GDPR.

We rely on your explicit consent to process this information. You may withdraw consent at any time by contacting us.

Where you have serious allergies or medical requirements, you should also communicate directly with the relevant Operator, venue or caterer.

Events

If you attend a Snow Hopes event, we may collect:

Booking information
Attendance information
Dietary requirements
Photographs or video

This allows us to:

Organise events
Communicate arrangements
Provide appropriate support

Merchandise Purchases

Where you purchase merchandise, we may collect:

Name
Delivery address
Contact details
Order information
Payment confirmation information

Payment details are processed through relevant payment providers.

Snow Hopes does not store full payment card details.

Website and Newsletter Information

If you subscribe to Snow Hopes updates, we may collect:

Name
Email address
Communication preferences

We use this information to send:

Community updates
Trip announcements
Relevant marketing communications

You can unsubscribe at any time.

How We Collect Your Information

We collect information:

Directly from you
When you join our community
When you contact us
When you pay for services
When you purchase merchandise
When you attend events
From Operators supporting group coordination
Through website forms and communication tools

How We Use Your Information

We use personal information for:

Providing services, including:

Managing your participation
Providing coordination services
Communicating trip information
Organising events

Administration, including:

Invoicing
Accounting
Responding to enquiries
Maintaining records

Marketing, including:

Sending updates where you have consented
Promoting future Snow Hopes activities

Improving our community, including:

Understanding member interests
Improving events and experiences

Our Legal Bases for Processing

Under UK GDPR, we rely on:

Contract — where processing is necessary to provide services you have requested, including:

Facilitation services
Event bookings
Merchandise orders

Legitimate interests — where we have a legitimate business interest, including:

Responding to enquiries
Managing our community
Improving services
Protecting our business

Consent — where required, including:

Marketing communications
Dietary/allergy information
Certain photography uses

You can withdraw consent at any time.

WhatsApp Community

Snow Hopes may use WhatsApp to support trip communities.

WhatsApp is operated by a third party and has its own privacy terms.

When joining a WhatsApp group:

Other members may see your phone number and profile information depending on your settings
Snow Hopes cannot control WhatsApp’s security or platform operation

You should review your own WhatsApp privacy settings before joining.

Photography and Video

Photography or video may take place at Snow Hopes events and trips.

We may use images for:

Website content
Social media
Promotional materials

Where possible, we will provide notice that photography is taking place.

If you do not wish to appear in marketing material, please contact us.

Photographs shared privately by community members will not normally be used by Snow Hopes for promotional purposes without appropriate permission.

Who We Share Information With

We may share information with:

Operators — to support group coordination and trip logistics.

Service providers, including:

Website providers
Payment providers
Email platforms
Event suppliers
Merchandise fulfilment providers

Professional advisers, including:

Accountants
Insurers
Legal advisers

We do not sell personal information.

International Transfers

Where possible, Snow Hopes uses suppliers operating within the UK or appropriate data protection frameworks.

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place as required by UK GDPR.

How Long We Keep Information

We keep information only for as long as necessary. Typical retention periods include:

Enquiry information: up to 12 months after last contact
Trip coordination information: while needed for the relevant trip and reasonable administration afterwards
Financial records: up to 6 years to comply with accounting obligations
Marketing information: until you unsubscribe or withdraw consent
Dietary/allergy information: only for the relevant event or trip unless retention is requested